Legal & Privacy

1. Booking Terms

By booking any service with Zetta Global Tours and Travel ("Zetta Global", "we", "us"), you ("the client", "the traveller") agree to these terms. A booking is only confirmed once we have received your written acceptance and the required deposit or full payment.

• All travellers must hold a valid passport and any required visas for the destination.
• You are responsible for the accuracy of names, dates and passport numbers supplied to us.
• We act as an agent for airlines, hotels, insurers, lodges and transport providers, and their terms also apply to your booking.
• Prices are quoted in Kenyan Shillings (KES) unless stated otherwise, and are subject to change until a deposit has been received.
• Zetta Global reserves the right to correct any obvious pricing or typographical errors before tickets are issued.

2. Payments & Refunds

We accept the following payment methods:

• M-Pesa — Paybill number provided on your invoice.
• Bank transfer — details on request, in KES or USD.
• Card — Visa and Mastercard (a processing fee may apply).

Unless otherwise stated on your invoice:

• A non-refundable deposit is required to confirm a booking.
• Full payment is due before ticket issuance or check-in.
• Government taxes, airport levies and visa fees are payable in full and cannot be refunded by Zetta Global once paid to third parties.

Where a refund is due from a supplier (airline, hotel or lodge) we will process it as soon as we receive it, less any handling fees disclosed on your invoice. Refunds may take up to 90 days depending on the supplier.

3. Cancellations & Changes

Cancellation rules vary by supplier. The following guideline applies to tours, transfers and packages booked directly through Zetta Global (airline tickets are usually non-refundable and non-transferable):

Any request to change dates, names or itineraries is subject to supplier availability and any amendment fees they charge. Where a name change is not permitted (as is common with air tickets) the ticket must be cancelled and re-issued at the prevailing fare.

4. Privacy & Data Protection

Zetta Global processes personal data in line with the Kenya Data Protection Act, 2019 and applicable international rules (including the GDPR where it applies to our EU travellers).

What we collect

• Identification details (full name, passport number, date of birth, nationality).
• Contact details (email, phone number, physical address).
• Travel details (flight bookings, hotel stays, visa applications, insurance).
• Payment references (we never store full card numbers on our servers).

How we use it

• To make and manage your travel bookings with suppliers.
• To submit visa and insurance applications on your behalf.
• To contact you about your trip and send service updates.
• To meet legal and accounting obligations.

Your rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights email privacy@zettatravel.co.ke.

We do not sell your data. Where it is necessary to complete your trip we share only what is required with airlines, hotels, insurers, embassies and licensed ground handlers.

5. Liability

Zetta Global Tours and Travel acts as an intermediary between you and the third-party suppliers of transport, accommodation, insurance and tours. We are not the carrier, the property owner, the insurer, or the ground operator, and we are not liable for their independent acts or omissions.

• We are not responsible for missed connections, delays, strikes, weather, civil unrest or any event beyond our reasonable control ("force majeure").
• You are responsible for ensuring you have valid documentation (passport, visa, vaccination certificates) for the destination.
• We strongly recommend purchasing comprehensive travel insurance for every trip — we can arrange it for you.
• Our liability in any case is limited to the amount of the service fee we have received from you for the affected booking.

6. Intellectual Property

All content on this website — text, images, logos, itinerary write-ups and the Zetta Global name and mark — is the property of Zetta Global Tours and Travel or its licensors and may not be reproduced without written permission.

7. Governing Law

These terms are governed by the laws of the Republic of Kenya. Any dispute arising from a booking with Zetta Global shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.